Careaway gives you a professional service. Careaway carries a $20 million public liability insurance. However we accept no liability or responsibility for injury or loss of participants’ person or property. We expect that the customer also be insured. You need to be at meeting points for pick up and drop offs on time as we have a schedule to follow (sometimes other participants need to be picked up or transferred onto other services, buses etc. which have designated departure and arrival times). On day of departure if you are not at meeting point we will leave without you. On our return from the service if you are not at the meeting point on time the participant will travel back to Mittagong with us incurring a $70 per hour fee after last drop off. If you have been caught up in traffic or have had an unexpected delay call Careaway on our mobile and we will endeavour to arrange an alternative (however this is not always possible).

Not Included in our Service Costs

1. Items of a personal nature such as phone calls, excess baggage, purchase of unexpected/forgotten toiletries.
2. Repair to property damaged, replacement of damaged articles.
3. Medical/surgical requirements (except for first aid items)
4. Travel Insurance
5. Overnight and transfer expenses incurred to departure points are not included in the cost of the service and are the customer’s own responsibility.

Cancellation Charges

• 1-28 days prior to commencement of service —  loss of 100%
• 29 days prior to commencement of service — loss of deposit

However money will be fully refunded if we can replace position on the service. Unless this service involves an airfare or cruise ticket, the cost of the name change on the ticket will need to be deducted.

Service Membership

Careaway reserves the right to withdraw service membership from anyone whose behaviour is likely to affect the smooth operation of the service or adversely affect the enjoyment or safety of themselves, other participants, staff or other people. Careaway shall be under no liability to such person. In the event of a participant needing to be withdrawn from our service due to behaviour or medical reasons, it is the responsibility of the person being withdrawn to meet the costs incurred by Careaway returning that person and it is the responsibility of the participants support persons to collect them from the service as we need to maintain our staffing ratios. Please be aware that Careaway does not cater for self-injurious, violent or aggressive behaviours. That staff ratios are set to ensure the safety of everyone during our service and that the category is appropriate to the participants needs.

COVID-19 Cancellation Policy

If we are unable to take out our service due to Government restrictions we will offer a full refund or credit for a future service otherwise the standard cancellation policy applies.

All passengers must do a RAT test the evening before or morning of travel and send us a copy of the result. If a passenger tests positive to COVID-19 they will be unable to travel on this service. Standard cancellation charges will apply. 

Careaway recommends that all participants have travel insurance.